Refund & Return Policy

Thank you for shopping with Annora. We aim to ensure your satisfaction and provide a seamless shopping experience. This policy outlines the terms for returns, refunds, and exchanges, including compliance with applicable consumer laws. By making a purchase, you agree to these terms.

1. Eligibility for Returns
You may request a return within 30 calendar days of receiving your order. Items must be unused, in the same condition as received, and in their original packaging, along with proof of purchase. Returns are accepted for the following reasons:

• The item is defective or damaged upon delivery.
• The item significantly deviates from its description.
  
  

2. Non-Returnable Items
The following items are not eligible for return:

• Digital downloads or electronically delivered products.
• Customized or personalized items.
• Used, altered, or damaged items after delivery (excluding transit or manufacturing defects).
• Sale items and gift cards.
  
  

3. Return & Refund Process
To request a return, please Contact Us for assistance. Unauthorized returns will not be accepted. If eligible, you will receive instructions for returning the item. Once we receive and inspect the return, approved refunds will be processed within 10 business days via the original payment method.

4. European Union Customers
If your order is shipped to the European Union, you have 14 days from delivery to cancel or return the item for any reason, provided it meets the eligibility criteria mentioned above.

5. Damages and Issues
Please inspect your order upon receipt and promptly Contact Us if an item is defective, damaged, or incorrect. We will resolve the issue promptly.


Last updated: December 2024

This Refund Policy is governed by applicable consumer protection laws relevant to the regions we operate in.